Technology

• Firewall rules in place

• Antivirus on all servers, desktops, email gateways and internet filters

• Social media & personal email access disabled

• Password management tools implemented

• All emails captured on our servers

• Tests run regularly to test network & system penetration

Physical Security

• CCTV cameras monitoring premises

• 24/7 building monitoring by security guard 

• No external drive access to PCs

• Secure desktop policy / Clean desk policy

• Photo ID security access with appropriate access controls

Training

• Policy training at induction & updates conducted throughout the year

• IT security training run throughout the year

• Regular compliance updates

Privacy Policy

We at Advice Lab are committed to ensuring the confidentiality and security of any personal information we are provided access to.

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This policy applies to Advice Lab Pty Ltd and any entity owned or controlled by Advice Lab Pty Ltd. Advice Lab is bound by the Privacy Act and the Australian Privacy Principles (APPs).

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We collect personal information provided by you, in order to enable us to provide you with your required services. The information we collect is used solely for the purpose of creating the documents and presentations required by you. We do not collect personal information from third parties.

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The information we collect will be disclosed to an offshore entity - Advice Intel Pvt Ltd in Colombo, Sri Lanka, as part of our process to provide you with your services. This offshore location is managed by Advice Lab Pty Ltd and is also bound by the Australian Privacy Principles.

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To help protect the privacy of data and personal information we collect and hold, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis. We train our employees about the importance of confidentiality and maintaining the privacy and security of your information. Access to personal information is restricted to employees who need it to provide services to you. All employees are bound by contracts with strict confidentiality clauses.

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You can ask for access to any information you have provided to us and held on our servers, at any time. There is no fee for this service. If you have any further queries relating to our privacy policy, please contact us at hello@advicelab.com.au. We will respond to your request within 7 days of receipt of the query. If following our response you wish to lodge a complaint or take further action, you may contact the Office of the Australian Information Commissioner (details provided below).

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Office of Australian Information Commissioner
GPO Box 5218 Sydney NSW 2001
Phone 1300 363 992
Website: www.oaic.gov.au